demo jili Privacy Policy
Your personal information is important to us. This policy describes how demo jili collects information, why it is collected, and how it is kept secure.
demo jili ("we", "our", "platform") operates an online gaming and betting service for users in Bangladesh. This privacy policy ("policy") explains what information is collected about you when you use the demo jili website, mobile app, or other related services, how that information is used, and what measures are taken to protect it.
Alongside reading this policy, you are advised to read our Terms and Conditions, which set out the terms governing your use of the service. By starting to use our service, you are considered to have agreed to the terms of this privacy policy.
This policy applies only to individuals aged 21 or above. Registration and use of the service by minors is strictly prohibited.
1 What Information We Collect
Various types of information are collected when you register and use the demo jili platform. This information falls into two main categories — information you provide directly and information collected automatically.
1.1 Information You Provide Directly
Information you provide directly during registration and account management:
- Full name, date of birth, and gender
- Mobile number and email address
- Residential address (where required)
- National ID (NID) or passport number — for identity verification
- Payment details such as bKash, Nagad, Rocket, or Upay account numbers (we do not store full bank or card details)
- Messages and support requests submitted when contacting customer service
1.2 Information Collected Automatically
When you use our platform, certain information is recorded automatically:
- IP address and device identifier information
- Browser type, operating system, and device details
- Page visits, click patterns, and session duration
- Game play history, betting logs, and transaction records
- Information collected through cookies and similar tracking technologies
1.3 Information Received from Third Parties
In some cases, information may be verified with identity verification service providers or payment processing organisations. Such third-party providers follow their own privacy policies, and demo jili receives only the verification information that is necessary.
2 Purpose of Using Information
demo jili uses collected information only for specific and legitimate purposes. Those purposes are described in detail below:
2.1 Account Management and Identity Verification
Information provided at registration is used to create and manage your account. National ID or equivalent document information is used for age verification (21+) and to confirm identity.
2.2 Transaction Processing
Payment information is used to complete deposit and withdrawal processes. Transaction records via bKash, Nagad, Rocket, Upay, or bank transfer are kept so that any disputes or queries can be verified.
2.3 Providing Customer Service
When providing customer service via live chat or email, your account information and communication history are used so that issues can be resolved quickly and effectively.
2.4 Security and Fraud Prevention
Automatically collected data is analysed to maintain platform security and to detect potential fraud, multiple account creation, or other irregular activity.
2.5 Service Improvement and Personalisation
We analyse your game preferences and usage patterns to improve the service and make your experience more relevant. No information is sold to third parties for this purpose.
2.6 Notifications and Promotional Communications
With your consent, messages about bonus offers, promotions, and important account updates may be sent to your mobile number or email. You may request to stop receiving such communications at any time.
3 Data Storage and Security
demo jili gives the highest priority to the security of your information. Data is kept secure through the following technical and administrative measures:
3.1 Encryption and Transmission Security
SSL (Secure Sockets Layer) encryption technology is used to secure all data transmission between your device and our servers. Transaction data is sent and stored in encrypted form.
3.2 Access Control
Your personal information can only be accessed by authorised staff, and only as required for their work. All access is logged and reviewed regularly.
3.3 Data Retention Period
Information is retained for as long as your account is active and for the period required to meet applicable legal obligations after that. Financial transaction records may need to be retained for longer periods in accordance with legal requirements.
3.4 Response to Security Incidents
If a data breach occurs that could put your information at risk, demo jili will notify you as soon as possible and take the necessary steps to limit the damage.
4 Sharing Information with Third Parties
demo jili never sells your personal information to third parties. However, in the specific circumstances described below, some information may be shared with trusted partners:
4.1 Payment Processing Service Providers
The transaction information necessary to complete bKash, Nagad, Rocket, Upay, or bank transfers is shared with the relevant payment gateway or financial institution. These partners are contractually bound to maintain data confidentiality.
4.2 Identity Verification Services
At the time of registration, the necessary information may be shared with a specialist verification service provider to verify age and identity. This process is essential to ensure proper use of the platform.
4.3 Legal Obligations
It may be legally necessary to disclose information in order to comply with a court order, government directive, or applicable law. In such cases, demo jili may be required to provide the information.
4.4 Business Transfers
In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such cases, the new controller will be bound to follow the same or a stricter privacy policy.
5 Cookies and Tracking Technologies
Cookies and similar technologies are used on the demo jili website and app. They help remember your browser session and preferences, improve the functionality of the service, and analyse usage.
5.1 Types of Cookies
- Essential Cookies: Necessary to maintain login sessions and ensure security.
- Functional Cookies: Used to remember language preferences and interface settings.
- Analytics Cookies: Collect anonymous data to understand which parts of the platform are used most.
You can control or disable cookies from your browser settings. However, disabling essential cookies may cause some services to not work properly.
6 Your Rights
As a user of demo jili, you have the following rights over your own information:
6.1 Right to View and Correct Information
You can view and update the personal information in your account profile at any time. Contact customer service to correct any inaccurate information.
6.2 Request to Delete Information
After closing your account, you may request deletion of information that falls outside the scope of legal obligations. However, it may not always be possible to delete financial transaction records.
6.3 Right to Opt Out of Promotional Communications
If you do not wish to receive messages about bonuses or promotions, let customer service know. Essential account notifications (such as security alerts) cannot be stopped, as they are an integral part of the service.
6.4 Right to Object to Data Processing
You have the right to object to the processing of your information for specific purposes. Keep in mind, however, that some processing may be essential for providing the service.
To exercise any of your rights, you can contact demo jili customer service 24/7 via live chat or email in Bengali or English. We will process your request as quickly as possible.
7 Responsible Gaming and Data Protection
demo jili believes that data privacy and responsible gaming are connected. By analysing data about your gaming behaviour, we identify potentially problematic playing patterns and offer assistance where needed.
This information is used only to prevent harm to you — it is never sold to third parties or used for marketing. You can find more details and self-management tools on our Responsible Gaming page.
Contact customer service to activate protective measures such as deposit limits, self-exclusion, or account suspension. Requests of this kind are handled in strict confidence.
8 Privacy of Minors
demo jili's service is strictly for individuals aged 21 or above. We do not knowingly collect any information from minors.
Age is verified at the time of registration. If there is reason to believe that a minor's information has been collected, the relevant account will be closed immediately and the collected information will be deleted.
If you believe that a minor has attempted to register using your identity, please notify our customer service promptly.
9 Policy Changes and Updates
demo jili reserves the right to amend or update this privacy policy at any time. If significant changes are made, a notification will be sent to the registered mobile number or email, or a clear notice will be posted on the platform.
Continued use of the service after any amendment will be taken as acceptance of the updated policy. You are therefore advised to review this page regularly.
For answers to general questions about our service, visit our FAQ section, where common questions about privacy, payments, and accounts are compiled.
10 Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact demo jili customer service:
- Live Chat: Available 24/7, with support in Bengali and English
- Email: [email protected]
We will try to respond to any privacy-related request as quickly as possible. To learn more about demo jili, read our About Us page.
This privacy policy is governed by applicable law in Bangladesh. In the event of any dispute, the jurisdiction of the appropriate courts of Bangladesh will apply.